ed999's Privacy Policy
Your personal information is completely safe with us — ed999 uses SSL encryption and strict data protection practices to safeguard your privacy.
1 Introduction & Scope of Policy
This Privacy Policy ("Policy") applies to all users of the ed999 platform. By using this site, you are considered to have given your consent to the terms described in this Policy.
Purpose of the Policy
ed999 is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. Through this Policy, we aim to make clear — what types of information we collect, how that information is used, whether information is shared with third parties, and what your rights are.
This Policy applies equally to our website ed999, the mobile version, and all digital channels related to our services. Whenever we make a significant change to this Policy, this page is updated and users are notified where applicable.
2 What Information We Collect
Personally Identifiable Information
During account registration and the verification process, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- National ID card or passport details (for verification)
Financial & Transaction Information
To facilitate deposits and withdrawals, we process the following information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and time
- Deposit and withdrawal history
- Records of bonus and promotional benefit usage
Technical & Usage Information
To keep the site running smoothly and to improve the user experience, we automatically collect the following information:
- IP address and device type
- Browser type and version
- Session duration and page visit history
- Cookie and local storage data
Gameplay & Activity Information
The following information related to your activity on the platform is recorded:
- Bet amount and outcome
- List of games played and duration
- Details of bonus and free spin usage
- VIP tier progression information
3 Purposes for Using Information
ed999 uses collected information only for legitimate and recognised purposes. The key areas of our information use are detailed below:
Account Management & Security
Collected information is used to create, verify, and maintain your account. This information also plays an important role in age verification (confirming 21+) and in preventing fraudulent activity.
Processing Transactions
Financial information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. This information is essential to complete every transaction securely, with a minimum deposit and withdrawal of ৳500.
Providing Customer Support
Collected information is used to provide support via 24/7 live chat and email. Account history and transaction details may be needed to resolve your issues quickly and effectively.
Service Improvement
By analysing user experience, the games, interface, and payment services on the ed999 platform are continuously improved. Analysing user preferences and behaviour makes it possible to present more relevant content.
Promotional Communications
With your consent, you may be informed about special offers and promotions. You may opt out of these communications at any time, which will have no effect on the management of your account.
Compliance with Legal Obligations
Retaining certain information may be mandatory in order to comply with applicable laws and regulations. This information is also used to detect suspicious financial activity and to ensure responsible gaming.
4 Cookies & Tracking Technology
How Cookies Are Used
Cookies and similar technologies are used on the ed999 website. Cookies are small text files stored on your device that help improve the functionality of the site. We use the following types of cookies:
- Essential cookies: These are necessary for the site to function correctly. They are used to maintain login sessions and for security verification.
- Functional cookies: These help remember your preferences and settings, such as language preference or display settings.
- Analytics cookies: These are used to understand how users are using the site, which helps improve the service.
You can manage cookies from your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work correctly.
5 Sharing Information with Third Parties
ed999 never sells your personal information. Information is shared with third parties only for specific and legitimate purposes, and they are bound by an obligation to comply with strict privacy rules.
Payment Processors
The financial information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. This information is used solely for the purpose of completing transactions.
Game Providers
Certain session data may be shared for the purpose of running games on the platforms of game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. They follow their own independent privacy policies.
Legal Authorities
As part of legal obligations — such as in response to an investigation or court order — ed999 may be required to provide necessary information to competent authorities.
Technology Service Providers
Limited and necessary information may be shared with cloud hosting, cybersecurity, and analytics service providers for the purpose of operating the site. All such providers are bound by strict data protection agreements.
6 Data Security Measures
SSL Encryption & Security Layers
ed999 uses industry-standard SSL/TLS encryption to keep all data transfers secure. Information stored on our servers and databases is also kept in an encrypted state. We conduct regular security tests and actively address any potential vulnerabilities.
Our security measures include:
- 256-bit SSL encryption technology
- Two-factor account verification system
- Automated alerts for detecting suspicious activity
- Restricted access controls — only authorised staff have access to data
- Regular security audits and updates
To help keep your account secure, we ask that you use a strong password and do not share your login details with anyone.
7 Data Retention Period
How Long Information Is Kept
ed999 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account information: For as long as the account remains active, and for a specified period after account closure as required by law.
- Transaction records: Retained for the period prescribed by financial regulations.
- Communication records: Records of contact made with the customer support centre are retained for a reasonable period after the issue is resolved.
- Cookie data: Depending on the type of cookie used, deleted at the end of a session or after a set period.
Once the necessary period has ended, information is securely deleted or anonymized.
8 Your Rights
As a user of ed999, you have the following rights regarding your personal information. To exercise these rights, contact us directly.
Right to Access Information
You may request to find out what information we hold about you and to receive a copy of that information.
Right to Correct Information
If there are any errors or inaccuracies in your personal information, you may request that it be corrected or updated.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted, though legal obligations may apply.
Right to Object to Processing
You may object to your information being used for marketing purposes and may withdraw your consent at any time.
Right to Data Portability
In some circumstances, you may request to receive your information in a common, readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights or for any questions, contact our support team: [email protected] — we always provide assistance in both Bengali and English.
9 Protection of Minors
Confirming the 21+ Age Limit
ed999 is a responsible gaming platform. This site is operated for those aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted. If you believe a minor is using this site, please contact us.
10 Changes to the Policy
Updates & Amendments
ed999 may update this Privacy Policy from time to time. The Policy may be amended due to changes in the scope of services, the adoption of new technology, or legal requirements.
If any significant changes are made, we will:
- publish the updated version on this page;
- clearly state the date of the changes;
- notify registered users where applicable.
We advise you to check this page regularly and stay updated on any changes. Continuing to use the site after changes have been made will be considered as your consent to the updated Policy.
11 Contact Us
Privacy-Related Enquiries
For any questions, concerns, or requests regarding your data rights in relation to this Privacy Policy, please contact us. The ed999 support team is available 24/7 and ready to assist in both Bengali and English.
- Email: [email protected]
- Live Chat: Use the direct 24/7 chat feature from any page on the site
We try to respond to your privacy-related requests as promptly as possible and review your matter with due care.